Frequent Questions

What sets you apart from other character and entertainment companies?

Ever After prides itself on the best costumes and wigs from the best designers and manufacturers. Not only are all of our cast background checked to work with children but are offered extensive training not only for their character work but make-up application, accents and endure a comprehensive audition for those selected as vocalists. Not only are we the only local character company that thoroughly screens our cast, but we also are proud to be the only company in SoCal that donates 10% to local children’s charities as well as has a cast that all donate their time for less fortunate children all year long. We hire not only the most talented cast, but also the kindest, most charitable.

How far in advance should I book my event?

We recommend booking at least 60 days in advance for your character of choice especially if on a Saturday. We do book last minute events but cannot guarantee availability but are happy to see if we have cast members available for any time a client calls to book.

Are your cast members background checked to work with children?

Yes, we are one of the only character companies that background checks our cast prior to being booked for an event if over the age of 18.

What will the cast member do during her visit?

All party packages are different or we also do customize parties for clients to meet their specific needs. Please look at the party packages drop down to see what each package includes for each price point.  If you want something that is not listed – no problem! Give us a call and we can see what we can do to make your event extra amazing.

Are the cast, photos and costumes on your site the same ones I will get at the party?

All of our photos on our site are or have been cast members at Ever After, we do not use models. Some photos are older than others and some cast members work only certain times of the year due to other stage performances they have been selected to be in or due to other professional scheduling conflicts. Many of our current cast are the photos you see on our site and our cast page with bios and vocals are updated frequently. The costumes wigs and props are the ones we use for our events. From time to time the costume manufacturer may change a costume slightly when we order replacements or additional costumes but the costumes look almost identical to one another.

What is your cancelation policy?

Ever After requires a deposit of $75 for your event and is applied to your package price. If a cancelation needs to be made, this $75 is transferrable to another date within the next 6 months of your originally scheduled event. Mileage fees and processing fees may apply if final payment has already been made and needs to be refunded or if the event is no longer going to be booked in the original location. Due to the change in schedule dates or your original cast member are not guaranteed.

What time should I schedule my entertainer to arrive?

We recommend having your cast member arrive at least 30 minutes after the event starts and ending their stay around the time the cake is going to be presented. For example if you have a 3 hour party from 1:00-4:00pm, we would recommend your cast member coming at 1:30 at the earliest if you feel you would present and serve cake at 3:00 for a 90 minute party. For a 60 minute for this same time bracket, we would recommend 2:00 if you wish to serve cake at 3:00.

How far will you travel to my event?

We primarily service Orange County but will travel to LA County and the Inland Empire. Mileage rates will apply for parties over 15 miles from the zip code 92782. We do reimburse our cast members a mileage/travel fee for parties outside of our coverage area. 100% of these fees charged go to the cast member. If you would like to book a party over 15 miles from the zip code 92782 and need a quote please contact Ever After and we can calculate the mileage prior to your booking.

What if my guests aren't here, can I have my cast member wait?

We understand that things happen and many times guests are late. However our cast must stick to their originally scheduled time due to back to back bookings for that day. If you wish to have your cast member wait, the number of minutes in your package start at the time originally booked and time waiting until client is ready will be deducted from the original number of minutes booked. In the event your cast member is late due to traffic,  your time will start when she arrives and no time will be deducted from your event.

Do I tip my cast member?

Gratuity is always appreciated by our talented cast but is not required. You may pre-pay this amount in your booking for us to pay the cast member or you may tip in cash the day of your event as your cast member leaves your party. Tips can be any amount however the average amount tipped is generally 15-20%

How long does face painting take?

Face painting can vary depending on the designs each child wants and their age. Generally we tell clients to allow 7-10 minutes for each application depending on the complexity requested.

How long can the children wear the dresses if I rent the dress-up box? What is in the box?

Dress up boxes are available as an upgrade. If you wish to book this add-on your cast member will bring a box with enough dresses for your quoted number of children attending. This box has costumes and dresses of various princesses (not just one character) in sizes from 3T to size 7/9. You will want to mention the approximate age of the guests so we can ensure the best sizing of the dresses. Dresses rented are asked to be taken off prior to cake and/or desert and are not permitted in bounce houses or wet grass. We ask that the client assists the cast member in removing and counting the dresses prior to her departure from the event to ensure all have been collected from the guests.

Do you provide the crown?

Yes, all packages come with a crown and our signature “kindness wand” as seen on our website. This wand has a link with a message from your princess and directions on how to use it’s magic.

Do we have to have a lifeguard (swimming mermaid package)?

EAP cannot enforce clients to have a lifeguard as we are only hired to entertain not monitor children in the pool and is not responsible for their safety in the pool. However we recommend to clients that they do hire a lifeguard to watch the children in the pool while the cast member is performing.

Can we use your facility or do you come to us?

Ever After Princess is a mobile entertainment company. We do have places we recommend to rent for your events that are fantastic and affordable, however we can come to most locations you host events at in Orange, Riverside and Los Angeles counties. We do hold proper business licenses and insurance that qualify us to attend events in just about any private or public venue.

Does my deposit go towards my final payment?

Yes. The $75 deposit holds your character for your preferred date and time. The $75 is then deducted from your final balance in which you pay a couple of days prior to your event. In the event your date is canceled, your non-refundable deposit can be used for another date of your choice, within 6 months of your originally booked date, providing that date is not already booked.